Palma AI
Privacy Policy
Last updated: July 2026
Palma AI respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have.
What we collect
When you contact us through our website, whether by booking a call on our calendar, sending a message through our chat widget, or filling out our contact form, we collect:
- Your name
- Your work email address
- Your phone number
- Your company name
- Anything you choose to share about your business in the message field
When you visit our website, our hosting provider and any analytics tools we enable may automatically collect technical information such as IP address (anonymized where supported), browser type, device characteristics, pages visited, and the website that referred you to us.
We do not collect financial information, government identification numbers, or other sensitive personal data through this website.
How we use your information
We use the information you provide for these purposes only:
- To respond to your inquiry and schedule a diagnosis call
- To understand which businesses are reaching out so we can prioritize our response
- To improve our website and our services
We do not sell, rent, or trade your personal information to any third party.
Third-party services
To operate this website we use third-party providers that may receive some of your information in the course of doing their job:
- GoHighLevel (LeadConnector) provides our appointment booking calendar and our chat widget, and is the customer system where we manage inquiries. When you book a call, message us through the chat widget, or otherwise share your details, that information is processed and stored in GoHighLevel on our behalf. HighLevel acts as a data processor. See their privacy policy.
- Formspree processes the delivery of your contact form message to our team. See their privacy policy.
- Google Analytics (when enabled) measures anonymous traffic patterns so we can understand which content is useful. See Google's privacy policy.
- Microsoft Clarity (when enabled) provides aggregate behavior analytics that help us improve usability. See Microsoft's privacy statement.
These providers are bound by their own privacy policies and applicable data protection laws.
Cookies
Our website uses essential cookies necessary for basic functionality. Our booking calendar and chat widget, provided by GoHighLevel, set cookies and local storage needed to load and operate those tools. When analytics services are enabled, they may set additional cookies to measure traffic anonymously. You can disable cookies through your browser settings, though some features such as the booking calendar or the chat widget may not work correctly if you do.
Your choices
You can:
- Ask us what information we have about you
- Request that we delete the information you have shared with us
- Opt out of any future communication from our team
Send any of these requests to info@palmaai.ai and we will respond within 30 days.
Depending on where you live, you may have additional rights under your state's data protection laws (for example, the Texas Data Privacy and Security Act if you are a Texas resident). The procedure above also applies to those requests.
Data security
We treat your information with the same care we would want our own information handled. We use industry-standard practices to protect what you share with us. No system is perfectly secure, but if we ever become aware of a security incident that affects your data, we will let you know promptly.
Children's privacy
Our services are intended for businesses. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this Privacy Policy occasionally. When we do, we will update the "Last updated" date at the top of this page. Significant changes will be communicated through the website.
Contact us
Questions about this Privacy Policy or how we handle your information:
info@palmaai.ai
Palma AI is based in San Antonio, Texas, United States.